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Shipping
Your shipping rates
are displayed in your shopping cart and at the time of check-out . You
may choose the appropriate rate that applies to you. If you choose
"Pickup", please read the Pick-Up orders section for pick-up times and details. Times may change so please refer to this section for details.
Free shipping applies to items with the free shipping logo  .
Free shipping items are sent via Expedited Service.
If you would like a faster service, pick which method you would like
and once we have manually calculated the difference in shipping to
upgrade the delivery service, we will contact you with the additional
amount. As with all orders you will be sent a tracking number from us
and Canada Post once your order has shipped. **If a free shipping item
is added to the shopping cart along with other
items that do not have free shipping, shipping charges will be applied
to the
extra item(s).**
Canadian orders are shipped via Canada Post from our warehouse in
Toronto, Ontario, Canada usually by the next business day from the time
of payment. Canadian residents should receive orders within 10 business
days (usually within 5).
American orders are
most often sent by Canada Post/USPS from our warehouse in Toronto,
Ontario, Canada usually within 24 hours. For any Canadian or US order,
other shipping arrangements may be made with customer service if
required. Delivery times will depend on the specific order, method of
shipping, and location. Please contact us if you have questions about
shipping for any order.
Shipping for all
other international orders will be handled on case-by-case basis.
International orders, including shipments to the USA, may be subject to
import duties and/or taxes upon reaching the destination country. Any
additional charges are the responsibility of the addressee as Upaya
Naturals has no control over any foreign duty or additional taxes
charged. Also, with regards to Customs, many of the food products
offered by Upaya Naturals require substantial processing in order to
get clearance into other countries (particularly the United States,
requiring clearance from the FDA or US Customs). In some cases we will
not be able to process these types of food item sales outside of
Canada. Please note that order shipments returned to Upaya Naturals due
to incomplete/incorrect postal information, failure to pay import taxes
or custom duties, or refused entry by customs may be subject to a 20%
restocking fee.
Some items/orders
are particularly heavy or large. Therefore, shipping & handling
rates cannot be honored for these items. In these cases (such as heavy
orders, liquids, appliances, bulk foods, etc) Upaya Naturals will
contact you with shipping cost options at which point you can choose
the method that suits your needs, prior to processing the order. If
your order is being shipped to a particularly remote location (the
Canadian North for example), you may also be contacted with shipping
information prior to order processing. Upaya Naturals may not be able
to honour rates to Northern/remote locations. These shipping policies
are to ensure that we can find the most economical method to ship
orders for both Upaya Naturals and our customers. You will receive a tracking number via email once your order is shipped so that you may track your package online at www.canadapost.ca or by calling Canada Post directly.
Items that are
returned to Upaya Naturals due to the wrong address being entered by
the customer or due the customer refusing the items or not picking them
up from the Postal Outlet when carded, will incur additional shipping
charges and/or restocking and processing fees.
If an item is damaged due to shipping, is incorrect or missing, you must
report this at the time of receipt to Upaya Naturals. Upaya Naturals
will not be held responsible for any items that have not been reported
within 7 days of receipt of your order from the Canada Post, from
another courier, or from our pick-up location. If equipment is
defective or needs repair and is covered by a Manufacturer's Warranty,
please contact the manufacturer immediately.
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