Shipping for all other international orders will be handled on case-by-case basis. International orders, including shipments to the USA, may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as Upaya Naturals has no control over any foreign duty or additional taxes charged. Also, with regards to Customs, many of the food products offered by Upaya Naturals require substantial processing in order to get clearance into other countries (particularly the United States, requiring clearance from the FDA or US Customs). In some cases we will not be able to process these types of food item sales outside of Canada. Please note that order shipments returned to Upaya Naturals due to incomplete/incorrect postal information, failure to pay import taxes or custom duties, or refused entry by customs may be subject to a 20% restocking fee.

Some items/orders are particularly heavy or large. Therefore, shipping & handling rates cannot be honored for these items. In these cases (such as heavy orders, liquids, appliances, bulk foods, etc) Upaya Naturals will contact you with shipping cost options at which point you can choose the method that suits your needs, prior to processing the order.  If your order is being shipped to a particularly remote location (the Canadian North for example), you may also be contacted with shipping information prior to order processing. Upaya Naturals may not be able to honour rates to Northern/remote locations. These shipping policies are to ensure that we can find the most economical method to ship orders for both Upaya Naturals and our customers.

You will receive a tracking number via email once your order is shipped so that you may track your package online at www.canadapost.ca or by calling Canada Post directly.

 

Items that are returned to Upaya Naturals due to the wrong address being entered by the customer or due the customer refusing the items or not picking them up from the Postal Outlet when carded, will incur additional shipping charges and/or restocking and processing fees.

If an item is damaged due to shipping, is incorrect or missing, you must report this at the time of receipt to Upaya Naturals.  Upaya Naturals will not be held responsible for any items that have not been reported within 7 days of receipt of your order from the Canada Post, from another courier, or from our pick-up location. If equipment is defective or needs repair and is covered by a Manufacturer's Warranty, please contact the manufacturer immediately.

Shipping Disclaimer for Cold Weather: When Kelp Noodles experience prolonged exposure to sub-freezing temperatures, the noodles will become inedible and tough to chew. We will be shipping you the noodles in an insulated foam case (thus the additional cold weather shipping charges). In addition, we strongly recommend Priority Courier when shipping the Kelp Noodles.  If you choose any other shipping service, you will be held responsible for damage to the items.

Taxes are applicable to shipping rates. HST is charged on shipping for:  BC-12%, ON-13%, NL-13%, NS-15%, NB-13% and the remaining provinces 5% GST only.

Cold Weather Shipping

A note about Kelp Noodles and some glass liquids by Toothsoap or Isun Skincare.  Due to the cold weather, and sub-zero temperatures that dip even lower overnight, there is the possibility that the items will freeze.  The kelp noodles are unusable when frozen. The glass containers from LIQUID Toothsoap and only some of the mist bottles from Isun are freezing and cracking, especially to areas where delivery time is more than 4 days and/or the location is experiencing very cold temperatures.  Although the insulated containers do help, it does not necessarily guarantee that the items will not be damaged from the cold temperatures. IF you know you live in a very cold part of Canada - do not take the chance of ordering these products (especially during a free shipping offer that has regular service). Choosing a faster service like Xpresspost or Priority paired with the Insulated container is usually sufficient, but not for all parts of Canada (that are more than 4 days delivery or have extremely cold temperatures). This is your choice and we advise to wait until the temperatures warm up for these products (there will be other specials).  If you insist on taking the gamble, we will need your confirmation that you understand that you are responsible if the items crack from freezing or if for the Kelp Noodles arrive frozen.  We do all that we can to help prevent this but we cannot control Mother Nature.  If you are unsure, check your local weather or location, or ask us.  We can only estimate and cannot offer guarantees.


Note: Holiday Deliveries
* When a holiday falls on a Saturday or Sunday, it may be applied to the next business day. As such, Post Offices will be closed, and there will be no collection or delivery of mail, on Dec. 26-27, 2011 & Jan. 2, 2012.