Barrie: 705-727-1115
Toronto: 416-617-3096
Toll Free:
1-855-RAW-VEG1 (1-855-729-8341)
EMAIL: Click
HERE for Contact
Form
Feel free to contact us if you have any questions.
In the
Barrie area? If you would like to pick up your order instead of having it
shipped to you, please follow the instructions below. These instructions are for
pickup orders for our Barrie pick-up location. They are detailed in order to
avoid any confusion when placing an order for pickup.
Important :
- This is a
pick up location ONLY. The warehouse building is not open to the public. This is NOT A RETAIL STORE/SHOWROOM
- Items are not stored here, no same day pick ups, you must place your order online ahead of time, and have received an order pick up notice via email letting you know when your order will be ready.
- You cannot place or modify orders or change payment at time of pick up.
- Cash payment at pick up: must be exact change (no change provided). Other payment methods are not available at Barrie Pick Up location.
-The
pickup location does NOT provide grocery bags or boxes for your order. They
will hand you your items but you will have to bring your own bag(s), box,
cooler (for perishable or frozen goods).
- If you show up outside of the hours below, you will NOT
receive your order!
- Orders are dispersed at the front door
only during the hours posted above. Orders are not accessible at anytime
from any other entrance.
- If you show up before your order has been
delivered to the Barrie Pick Up location, you will NOT receive your order!
Please be aware there may be occasional weeks that the pick up location will be
closed on one or more of these days - it is YOUR responsibility to check THIS
page for any changes & updates. - Orders
must be picked up in a timely manner. Orders will not be kept past 2
WEEKS from date of drop off to the pickup location.
- If orders are not picked up after 2 weeks from the time
they are ready for pickup, they will be cancelled and will incur a 5%
restocking/processing fee or $5 restocking/processing fee if your order is
under $100. This includes orders paid via credit card or Paypal.
How It Works:
1) Place your order online
2) You will receive an automated order confirmation by email shortly after you place your order.
2) You will be sent a "Pick up Information" email
confirming the date that your order will be ready. This is usually done by the end of the business day or end of next business day.
3) ONCE you have received your 'Pick Up Information' email, please show up
during the pick up hours on or after the date your order will be ready.
4)
When you pick up your order: Go to Front Door & Ring Door bell. Give your name & order number.
If you are paying by cash, please bring the exact amount (change is not provided).
5) Make sure you have all of the correct items you ordered before leaving. Sign the invoice confirming this. Please bring your own bags/box - we do not supply.
Note: We do not provide walk out service please be prepared to bring your items to your car. This location is a scent-free facility, you may be asked to wait out front for your order. Please avoid wearing perfumes, fragranced items,etc.
Order Placed
|
|
Order Ready*
|
Monday
|
Before 1pm
|
Tuesday
|
|
After 1pm
|
Wednesday
|
Tuesday
|
Before 1pm
|
Wednesday
|
|
After 1pm
|
Thursday
|
Wednesday
|
Before 1pm
|
Thursday
|
|
After 1pm
|
Friday
|
Thursday
|
Before 1pm
|
Friday
|
|
After 1pm
|
Monday
|
Friday
|
Before 1pm
|
Monday |
|
After 1pm
|
Tuesday |
Saturday
|
Before 1pm
|
Tuesday |
|
After 1pm
|
Tuesday |
Sunday
|
Before 1pm
|
Tuesday |
|
After 1pm
|
Tuesday |
* Usually these days will be when your order is ready, however it could be a
later date due to busy holiday season or promos, product availability, payment
issues, back orders. Use this chart as reference only. Your 'pick up
information' emails will have the confirmed date your order will be ready.
Please contact us right away if you do not receive a pick up info email within 2
business days excluding holidays.
Regular Pick Up Hours (Front Door Only)
Monday-Friday: 11am - 1pm
Saturdays: Closed
Sundays: Closed
Note: The pick up location cannot give out nutritional
advice, medical advice, dosages, instructions or modify orders. Consult a
qualified health care provider regarding raw food and/or vegan diet and
explanations, nutrition, health questions, etc. or purchase a book or DVD
available online. Please direct any and all questions regarding your order via
phone or click
HERE to email. We
enjoy providing this location as an option and with your cooperation, we are
able to continue to do so. Thank you.
While we often love company, please keep in mind this is a pick up
location for pre-placed orders (placed in advance) ONLY. We DO NOT service
UNSCHEDULED PICKUPS (i.e. no dropping by without notice, no same day pick ups,
and when we are closed for certain holidays).
Health Note: This is a scent-free environment. If you
know you have scents on, please wait outside the front door. Otherwise, you may
be asked to wait out front for your order. It is up to you to load your own
vehicle or bring appropriate bags/boxes for your ordered items. Our staff is not
responsible for loading your car, and will not come outside to do so. Please
make the appropriate arrangements before picking up your order.
We enjoy
providing this location as an option and with your cooperation, we are able to
continue to do so. Thank you.
**** NEW PICKUP ADDRESS ***
92 Commerce Park Drive - Unit 8, Barrie, ON (RING FRONT DOOR)
-Pre-paid Online and Cash orders are accepted at this location. Orders must
be placed in advance.