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Shipping
Your shipping rates
are displayed in your shopping cart and at the time of check-out . You
may choose the appropriate rate that applies to you. If you choose
"Pickup", we will email you once your order is ready for pickup. Times may change so please refer to the appropriate pickup section of our website for details.
Free Shipping In CanadaThe Free Shipping option is available when the value of the qualifying products in
your cart subtotal is over $79 (before tax). Offer is only valid on retail orders shipped
to one Canadian address. There is a drop down menu of different shipping options that you must select from. All customers must choose a shipping option at checkout. If you choose a shipping option with an associated price beside it, then that is the cost that will be added to your invoice. If you would like the free shipping option, you must choose the free shipping option for your delivery method, it is not automatically applied to your order.
Exclusions for free shipping apply to USA, NU, NT,YT and for remote areas in Canada. You may be contacted before the order has been processed for shipping costs to remote areas.
This
promotion is for a limited time & can be modified or
terminated at any time without advance notice. Offer is not valid on
previous purchases.
Items that qualify towards free shipping will have the free shipping logo  . Items that do not qualify towards free shipping are frozen and refrigerated items (frozen coconut water, frozen coconut meat, cheese, ice cream, etc) that require a faster service. **If you order a refrigerated or frozen
item, regardless if it is the only item in the order or there are other items added that
do qualify towards free shipping, the free shipping option will not be
available at check out.
Priority Service must be chosen for any frozen or refrigerated products in order for the
parcel to be shipped. Free shipping items are sent via Canada Post Expedited Service.
Faster shipping methods (ie. Xpresspost, Priority) and other types of
couriers are not covered under the Free Shipping offer.
Delivery Times
Upaya Naturals is not a courier service. Couriers (Canada Post and Fedex) are separate entities that transport your parcels to you. We have no control over delivery times or delays or mis-sorts from the courier. We can give you an estimate on typical delivery times to major centers however, under no circumstances should this be taken as a guarantee.
Canadian orders are shipped via Canada Post or Fedex (as chosen) from our warehouse in Barrie, Ontario, Canada usually by the next business day from the time
of payment. Business days do not include the weekend, holidays or after hours. Orders will not be processed or shipped during weekends or holidays.
Estimated Delivery Times for Free Shipping, Canada Post Expedited, and Fedex Ground
Local 1-3 Business Days
Regional 3-5 Business Days
National 5-8 Business Days
Delivery to USA
US orders are
most often sent by Canada Post/USPS from our warehouse in Barrie,
Ontario, Canada.
Delivery times will depend on the specific order, method of
shipping, and location. Your order may be subject to
import duties and/or taxes upon reaching the destination country. Any
additional charges are the responsibility of the addressee as Upaya
Naturals has no control over any foreign duty or additional taxes
charged. Also, with regards to Customs, some products
offered by Upaya Naturals require substantial processing in order to
get clearance into other countries. Please note that order shipments returned to Upaya Naturals due
to incomplete/incorrect postal information, failure to pay import taxes
or custom duties, or refused entry by customs will be subject to a 20%
restocking fee. If
any items are refused into the destination country, all shipping costs
including return, will be the responsibility of the purchaser (non-refundable). International Delivery
Payment for international orders outside of USA, are payable only through Paypal to the shipping address confirmed with paypal for the order. Once your order is placed you will be sent an email with shipping options to choose from. Once shipping method has been chosen, an updated invoice will be sent to you and the order open for you to complete payment through paypal.
Shipping costs for international orders will be handled on case-by-case basis.
International orders may be subject to
import duties and/or taxes upon reaching the destination country. Any
additional charges are the responsibility of the addressee as Upaya
Naturals has no control over any foreign duty or additional taxes
charged. Also, with regards to Customs, some products
offered by Upaya Naturals require substantial processing in order to
get clearance into other countries. In some cases we will
not be able to process these types of item sales outside of
Canada. Please note that order shipments returned to Upaya Naturals due
to incomplete/incorrect postal information, failure to pay import taxes
or custom duties, or refused entry by customs will be subject to a 20%
restocking fee. Any extra fees, duties, customs are the responsibility of the purchaser. If any items are refused into the destination country, all shipping costs including return shipping costs, will be the responsibility of the purchaser.
Oversized/Heavy Items or Remote Delivery Areas
Some items/orders
are particularly heavy or large. Therefore, the posted shipping & handling
rates cannot be honored for these items. In these cases (such as heavy
orders, liquids, appliances, bulk foods, etc) Upaya Naturals will
contact you with shipping cost options at which point you can choose
the method that suits your needs, prior to processing the order. If
your order is being shipped to a particularly remote location (the
Canadian North for example), you may also be contacted with the applicable shipping costs prior to order processing. Upaya Naturals may not be able
to honour rates to northern/remote locations. These shipping policies
are to ensure that we can find the most economical method to ship
orders for both Upaya Naturals and our customers.
Damaged Parcels
If an item is damaged due to shipping, is
incorrect or missing an item, you must
report this at the time of receipt to Upaya Naturals. Upaya Naturals
will not be held responsible for any items that have not been reported
within 7 days of receipt of your order from the courier, or from our
pick-up location. Emailing any pertinent details and accompanying photos
of the damage including the box, wrapping, etc. is required to further
assist you. Responses from couriers may take between 5-10 business days,
so please keep items including the shipping box and wrapping in case it
is needed.
If equipment is
defective or needs repair and is covered by a Manufacturer's Warranty,
please contact the manufacturer immediately.
General
As with all orders, you will be sent a
tracking number from Canada Post (if applicable) once your order has shipped. This is
automatic and will go to the email address you have entered on your
account. If you have entered in the email address incorrectly no
information can be sent, so please check it carefully before proceeding
with your order. These email notifications may also be filtered to your
spam/junk/deleted folder, please check there before contacting us.
Items that are
returned to Upaya Naturals due to the wrong address being entered by
the customer or due the customer refusing the items or not picking them
up from the Postal Outlet when carded, will incur additional shipping
charges and/or restocking and processing fees.
When a holiday falls on a Saturday or Sunday, that holiday may be applied to the
next business day. As such, Post Offices/Couriers will be closed, and there will
be no collection or delivery of mail. Orders placed during or around holidays may have delayed delivery times as the couriers experience high volumes during this time. If you have a time sensitive order, please place your order well ahead of time, and choose a faster shipping method such as Xpresspost or Priority.
Taxes are applicable to shipping rates. HST is charged on shipping for:
BC-12%, ON-13%, NL-13%, NS-15%, NB-13% and the remaining provinces 5%
GST only.
Cold Weather Shipping
A
note about Kelp Noodles and some glass liquids by Toothsoap or Isun
Skincare. Due to the cold weather, and sub-zero temperatures that dip
even lower overnight, there is the possibility that the items will
freeze. The kelp noodles are unusable when frozen. The glass containers
from LIQUID Toothsoap and only some of the mist bottles from Isun are
freezing and cracking, especially to areas where delivery time is more
than 4 days and/or the location is experiencing very cold temperatures.
Although the insulated containers do help, it does not necessarily
guarantee that the items will not be damaged from the cold temperatures.
IF you know you live in a very cold part of Canada - do not take the
chance of ordering these products (especially during a free shipping
offer that has regular service). Choosing a faster service like
Xpresspost or Priority paired with the Insulated container is usually
sufficient, but not for all parts of Canada (that are more than 4 days
delivery or have extremely cold temperatures). This is your choice and
we advise to wait until the temperatures warm up for these products
(there will be other specials). If you insist on taking the gamble, we
will need your confirmation that you understand that you are responsible
if the items crack from freezing or if for the Kelp Noodles arrive
frozen. We do all that we can to help prevent this but we cannot
control Mother Nature. If you are unsure, check your local weather or
location, or ask us. We can only estimate and cannot offer guarantees.
Warm Weather Shipping
A
note about items that may melt or spoil during warm or hotter weather. Due to the warm or hot weather conditions, certain items such as chocolate products, fermented products or products that need to stay cool may melt or spoil during transit. This may occur especially to areas where delivery time is more
than 4 days and/or the location is experiencing very hot temperatures.
Although the optional insulated containers and ice packs that are available at an additional cost, do help, it does not necessarily
guarantee that the items will not melt or spoil.
Choosing a faster service like
Xpresspost or Priority paired with the Insulated container and ice packs is also helpful, but not for all parts of Canada (that are more than 2 days
delivery or have extremely hot temperatures). Ordering heat sensitive items, is your choice and
we advise to wait until the temperatures are cooler for these products. By purchasing any products described above you understand that you are responsible
if the items arrive melted or spoiled. If you are unsure, check your local weather or
location, or ask us. We can only estimate and cannot offer guarantees.
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